Finance Durham

Privacy Policy

At Maven, we appreciate that your privacy is extremely important to you. With this in mind, we have put in place a number of measures to ensure that any personal details we obtain from you are processed and maintained in accordance with accepted principles of good information handling and also in accordance with the General Data Protection Regulation.

This statement provides you with details of the type of information we may hold about you, how we obtain and use information and how we protect your privacy. This statement is issued by Maven Capital Partners UK LLP, a company registered in England and Wales under number OC339387, whose registered office address is at Fifth Floor, 1-2 Royal Exchange Buildings, London, EC3V 3LF.

OBTAINING YOUR INFORMATION

You are free to browse our website without providing any personal or any other information whatsoever. If you wish to apply for any of our products or services, it will be necessary for us to obtain information from you in order that we may consider your application further. The information collected is as follows:

Signing up for communications from us: name, address, contact details, areas you are interested in hearing about

Registering your interest in becoming an investor partner: name, address, contact details, business and investment experience, understanding of risk

Applying for funding for your business: name, address, contact details, details and location of business

Applying for shares in one of our VCTs: name, address, contact details, details of adviser (if applicable)

HOW WE USE YOUR INFORMATION

Signing up for communications from us: The information you provide is used to record your interest in receiving updates from us, including in what format (email, post) and whether you have a particular area you are interested in. We’ll then use your contact data to send you that information.

Registering your interest in becoming an investor partner: We’ll use your information to assess whether you have the necessary knowledge and experience to qualify as an investor partner. If you do qualify, we will also use your information to undertake identity and money laundering checks and to send you information about being an investor partner, including the agreement that you will need to sign. We’ll then use your information to send you details about investments, both in new opportunities and statements/news about any you are already invested in. Further information about our use of your information will be provided with your investor partner agreement.

Applying for funding for your business: We’ll use your information to assess whether your business might qualify for funding and, if so, to contact you for additional information so that we can undertake further due diligence checks (the forms you will be asked to complete at that stage will provide you with more detail about how we use your information).

Applying for shares in one of our VCTs: We’ll use your information to process your application for shares, including undertaking identity and money laundering checks where necessary. The application form contains further detail on how we will use your information.

General usage: The information we collect about you will be recorded electronically, may also be recorded in hard copy files and may be used to:

  • extract certain information for the purpose of generating statistics for our own internal purposes - it will not however be possible to identify individuals from these statistics.
  • update our website to better meet our customers’ needs in the future.

THIRD PARTIES

Sometimes we need to share your information with third parties outside of Maven. We may do this for the following reasons:

  • To protect Maven or others, we may share your information with third parties where this is necessary to comply with the law or to protect our or another person‘s rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks, and with credit reference agencies to check your identity and to make other financial crime checks.
  • Where you are an applicant for business funding, we may share your information with our advisers as part of our due diligence process
  • We do not sell or share your personal information and/or data to third parties for third party direct marketing purposes. We may share information with third parties such as Google Analytics and Google Adwords, however the data that is provided contains no personally identifiable information.

We will only share your information with third parties that we trust to act in our customers’ best interests and who treat our customers’ information with the same stringent controls that we apply ourselves.

METHODS OF CONTACTING YOU

Unless you have advised us to the contrary, we may contact you by telephone, letter or e-mail. However, where we are contacting you for marketing purposes, we will only use the methods of contact that you have consented to (you may withdraw your consent at any time).

KEEPING YOUR INFORMATION

The length of time we keep your information for depends on the basis on which it was provided. Generally however:

  • We will keep the information that is necessary to enable us to provide you with a service that you have requested through this website for as long as it takes us to provide that service.
  • We will keep your contact details for as long as we have your consent to send you marketing information and/or pass your contact details to third parties.
  • We will keep other information about you if it is necessary for us to do so to comply with the law, which is generally for six years after our relationship with you has ended.

YOUR RIGHTS

Right of access - you have a right to have access to copies of the personal data that we hold about you subject to certain limitations. We are obliged to respond to any such request within a month of receiving it. We will inform you in writing following receipt of your request and if necessary seek additional information from you about it.

Right of rectification - you have a right to have your personal data rectified if it is inaccurate or incomplete. If you become aware that any of the data which we hold about you is inaccurate, or if you become aware of any circumstances that require changes to be made to any of the personal data which we hold about you, you should inform us as soon as possible; this is particularly important where we are processing an application for a loan for you, as failure to tell us your circumstances have changed may affect the ability of the lender to complete the loan.

Right to be forgotten - you have a right to request the deletion or removal of your personal data where there is no longer a compelling reason for us to continue processing it, or where our processing is based on your consent and you withdraw that consent.

Right to data portability – you have a right to obtain and reuse your personal data for your own purposes across different services. This right allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way.

Right to restrict processing - you have a right to block or suppress the processing of personal data in certain circumstances. If, for example, you contest the accuracy of personal data, processing may be restricted until the accuracy of the personal data has been verified. This may also apply where you contest that the processing is unlawful.

Right to object - you have a right to object to processing of your personal data if it is based on the performance of a legal task or is based on our legitimate interests. You also have the right to object where we process your information for research purposes.

To exercise any of your rights above you should contact the Compliance Director, Maven Capital Partners UK LLP, Kintyre House, 205 West George Street, Glasgow, G2 2LW. Telephone: 0141 306 7400 Email: enquiries@mavencp.com.

You also have the right to complain to the Information Commissioner’s Office if you think that there is a problem with how we are handing your data. Their contact details are as follows:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; Telephone 0303 123 1113 or 01625 545 745; email http://ico.org.uk/concerns/handling

SECURITY AND CONFIDENTIALITY

Appreciating that both privacy and security of your information is of the utmost importance, Maven has implemented technology and security policies, rules and measures to protect personal information we hold about you. We protect your information by:

  • Ensuring that your information is kept securely in our databases and offices. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task. The computers on which we store your information are kept in a secure environment.
  • Ensuring that we only pass your personal data to third parties where security and confidentiality are assured.
  • We do not process your personal data outside the EEA, but if we were to in future, we would only do so if we were sure your information were protected in the same way as it is within the UK
  • We take all reasonable steps to protect your information, but data can never be guaranteed as 100% secure. Please note that we will not be liable for any breach of security unless there is proof of negligence by us.

LINKS TO OTHER WEBSITES

This website may from time to time include links to other sites. We make every effort to provide links to high quality, reputable sites but we are not responsible for their privacy practices, site content or the services they offer.

TELEPHONE CALLS

If you call any of the telephone number quoted on this website we may record your calls. These recordings are used for compliance purposes.

EMAIL MARKETING AND AGGREGATED INFORMATION

With your consent, we may send you emails from time to time in order to provide you with information about goods and services which may be of interest to you.

We may track your use of this information by using coding on the email which does not record any personally identifiable information about you, but provides us with important information which enables us to monitor the effectiveness and relevance of our messages.

We may also use aggregated customer information to help us understand how our website is performing commercially and what we can do to improve performance. We may provide this information to otherthird parties such as Google Analytics. This information does not include any personal details that can be used to identify individuals. We use Google Analytics to learn how visitors are using our Site and how we could improve it and Google Analytics Demographics and Interest Reporting to learn about the age and gender of the Site’s users along with the interests they express through their online travel and purchasing activities. You can read more in Google Analytics’ privacy policy.


You may unsubscribe from our mailing list at any time by clicking on the unsubscribe link at the bottom of the emails we may send you from time to time.  

COOKIE POLICY

In this section you will find information on what cookies may be set when you visit our website and how to reject or delete those cookies.

When we provide services, we want to make them easy, useful and reliable.  Where services are provided on the internet, this sometimes involves placing small amounts of information on your device, for example your computer or mobile phone.  This information consists of small files known as cookies and they cannot be used to identify you personally.

These pieces of information are used to improve our services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to provide the same information several times during one task.
  • Recognising that you may already have provided a username and password so you don’t need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they’re fast.

You can manage these small files yourself and learn more about them by visiting: www.direct.gov.uk/managingcookies

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.  However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings.  Comprehensive information on how to do this across a wide variety of browsers can be found at www.aboutcookies.org

Please be aware that restricting cookies may impact the functionality of the websites you visit.

Third party cookies

Google analytics

Google analytics is a web analytics service provider provided by Google Inc.  Google analytics sets a cookie in order to evaluate a visitor’s use of our website.

Google stores the information collection by the cookie on their servers in the United States.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.  Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and the purposes set out above.

For more information on the cookie set by Google analytics, including information on how to opt out please go to www.google.com/intl/en/privacypolicy.html

Cookie Categories

The type of cookie used on this Site can each be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories.

Strictly Necessary Cookies: These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you've asked for (such as access to secure areas) cannot be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet. These cannot be restricted or blocked.

Performance Cookies: These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our website is performing and make the necessary improvements that could enhance your browsing experience. These can be restricted or blocked.

Functionality Profile Cookies: These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and tailor the website to provide enhanced features and content for you. For instance, they remember your log-in details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience. These can be restricted or blocked.

Targeting Cookies: These cookies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don't usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. These can be restricted or blocked.

Cookies we use

This is a list of the main cookies we use and what each is used for:

Cookie Name

Purpose

Expiry

_ga

Is used to distinguish users

2 years

_gat

Is used to throttle requests

Session

_gid

Is used to distinguish users

Session

ads/ga-audiences

Used by Google Adwords to re-engage with visitors based on online behaviour

Session

collect

Used to track a visitor across devices and marketing channels

Session

__hs_opt_out

Set when you give visitors the choice to opt out of cookies.

2 years

__hs_do_not_track

Used to prevent the tracking code from sending any information to HubSpot.

2 years

__hs_testcookie

Used to test whether the visitor has support for cookies enabled.

Session

hs_ab_test

Used to consistently serve visitors the same version of an A/B test page that they’ve seen before.

Session

hs_lang_switcher_choice

Used to redirect visitors to the language version of a page in the language they’ve selected on top-level private domain in the past

 

<id>_key

This cookie is set so future visits to the page from the same browser do not require login.

 

hs-messages-is-open

Used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits.

30 mins

hs-messages-hide-welcome-message

When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again.

1 day

__hstc

This cookie keeps track of sessions.

30 mins

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser.

None

messagesUtk

Used to recognize visitors who chat via the messages tool.

 



WHAT THIS PRIVACY POLICY DOES NOT COVER

This policy does not apply to the practices of companies Maven does not own or control, or to people Maven does not employ or manage.

CHANGES TO THE PRIVACY POLICY

Maven may amend this privacy policy from time to time. If any amendments are made then a revised policy will be published on this website. This privacy policy was last updated on 23/05/2018.

CONTACT DETAILS

All queries regarding this privacy policy are welcomed and should be addressed to the Compliance Director, Maven Capital Partners UK LLP, Kintyre House, 205 West George Street, Glasgow, G2 2LW. Telephone: 0141 306 7400 Email: enquiries@mavencp.com.